Privacy Policy

Last Updated: 05/04/2026

At Pacaso, we are committed to protecting your privacy and ensuring that your personal information is handled securely, transparently, and in compliance with applicable data protection laws.

By using our website and services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal and business-related information when you interact with our platform, including:

  • Name, email address, phone number, and business details
  • Identification documents for verification (KYC)
  • Payment and transaction information
  • Device and usage data (IP address, browser, location)
  • Communication data (emails, chats, support requests)

This information helps us provide secure and reliable services.

  • Name, email address, phone number, and business details
  • Identification documents for verification (KYC)
  • Payment and transaction information
  • Device and usage data (IP address, browser, location)
  • Communication data (emails, chats, support requests)

This information helps us provide secure and reliable services.

2. How We Use Your Information

We use your data to:

  • Process applications and onboard merchants
  • Provide and manage payment services
  • Verify identity and prevent fraud
  • Communicate updates, support, and service changes
  • Improve our platform and user experience

Data is only used for legitimate and necessary business purposes.

3. Legal & Compliance Requirements

To meet regulatory obligations, we may collect and process data for:

  • KYC (Know Your Customer) verification
  • Anti-money laundering (AML) checks
  • Fraud detection and prevention
  • Compliance with legal authorities

If required information is not provided, we may not be able to offer our services.

4. Data Sharing

We may share your information with:

  • Banking and payment processing partners
  • Compliance and verification providers
  • Legal authorities when required
  • Trusted service providers (IT, analytics, support)

We never sell your personal data to third parties.

 5. Data Security

Your data is stored securely and retained only as long as necessary to:

  • Provide services
  • Meet legal and regulatory obligations
  • Resolve disputes or enforce agreements

In some cases, data may be retained for several years as required by financial regulations.

6. Data Storage & Retention

Your data is stored securely and retained only as long as necessary to:

  • Provide services
  • Meet legal and regulatory obligations
  • Resolve disputes or enforce agreements

In some cases, data may be retained for several years as required by financial regulations.

7. Cookies & Tracking

We use cookies and similar technologies to:

  • Improve website performance
  • Analyze user behavior
  • Personalize your experience

You can manage or disable cookies through your browser settings

8. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Restrict or object to data processing
  • Request data transfer (portability)

To exercise your rights, contact us at the details below.

9. International Data Transfers

Your information may be transferred and processed in different countries.
We ensure that all transfers comply with applicable data protection laws and include necessary safeguards.

10. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for their privacy practices, and we recommend reviewing their policies separately.

11. Updates to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page, and continued use of our services means you accept those updates.

12. Contact Us

If you have any questions about this Privacy Policy or your data:

Pacaso
Email: support@pacaso.com