Last Updated: 02/20/2026

At PepVitality, customer satisfaction is important to us. If you’re not completely satisfied with your purchase, we’re here to help. Please review our Refund and Return Policy below to understand eligibility, timelines, and the return process.

1. Returns

1.1 Eligibility for Returns

You may request a return within 60 days of the delivery date.

To be eligible for a return:

  • The item must be unused and in the same condition as received

  • The product must be in its original packaging

  • Proof of purchase or order number is required

The following items are not eligible for return:

  • Clearance or final sale items

  • Digital products or downloads

  • Gift cards

1.2 Non-Returnable Items

Due to the nature of our products, certain items cannot be returned, including:

  • Perishable goods

  • Opened supplements or health and personal care products

1.3 Return Process

To initiate a return, please contact us at support@pepvitality.com with:

  • Your order number

  • Reason for the return

Once your request is approved, we will provide you with a Return Merchandise Authorization (RMA) number along with return instructions.
Please ensure the RMA number is clearly written on the return package. Returns received without an RMA may not be processed.

1.4 Return Shipping

  • Customers are responsible for return shipping costs

  • Shipping fees are non-refundable

  • If a refund is approved, return shipping costs may be deducted from the refund amount

We recommend using a trackable shipping service or purchasing shipping insurance. PepVitality is not responsible for lost or undelivered return shipments.

2. Refunds

2.1 Refund Processing

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method

  • Processing typically takes 7–10 business days

2.2 Partial Refunds

Partial refunds may be issued in cases where:

  • The item is returned damaged or incomplete

  • The product is not in its original condition (not due to our error)

  • The return is initiated more than 30 days after delivery

2.3 Refund Delays

If you haven’t received your refund yet:

  1. Check your bank or credit card statement

  2. Contact your payment provider, as processing times may vary

  3. If the issue persists, email us at support@pepvitality.com

3. Exchanges

3.1 Defective or Damaged Items

We only replace items that arrive defective or damaged.
If you need an exchange for the same product, please contact us at support@pepvitality.com with your order details and photos (if applicable). We’ll guide you through the process.

4. Sale Items

All discounted or sale items are final sale and are not eligible for refunds or returns unless the product arrives damaged or defective.

5. Gifts

5.1 Gift Returns

If the item was marked as a gift and shipped directly to you, you will receive a store credit or gift certificate once the return is approved.

If the item was not marked as a gift or was shipped to the gift giver, the refund will be issued to the original purchaser.

6. Contact Us

If you have any questions about returns or refunds, feel free to reach out:

PepVitality
Email: support@pepvitality.com