PRIVACY POLICY

Last Updated: August 31, 2026

Sequence (“Sequence,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, purchasing our products, or communicating with us.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you may have regarding your information.

By accessing or using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, create an account, place an order, contact us, or otherwise interact with Sequence, we may collect certain information.

Information You Provide

Depending on how you interact with our website, we may collect:

  • Full name
  • Billing and shipping address
  • Email address
  • Telephone number
  • Account login information
  • Order and transaction information
  • Payment-related information
  • Information you provide when contacting customer support
  • Any other information you voluntarily submit through our website

Payment card information may be processed by our third-party payment providers. Sequence does not necessarily directly store complete payment card information on its own servers.

Information Collected Automatically

When you browse our website, certain information may be collected automatically, including:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Referring website
  • Pages visited
  • Date and time of website access
  • Website usage and interaction information
  • Cookies and similar technologies

This information helps us operate, maintain, secure, and improve our website.

2. How We Use Your Information

We may use the information we collect to:

  • Process and fulfill orders
  • Provide products and services requested by you
  • Process payments and transactions
  • Communicate with you regarding your orders
  • Provide customer support
  • Create and manage customer accounts
  • Send order confirmations and service-related communications
  • Respond to questions, requests, or inquiries
  • Improve our website, products, and services
  • Analyze website traffic and usage
  • Detect and prevent fraud, abuse, or unauthorized activity
  • Maintain website security
  • Comply with applicable laws and legal obligations
  • Send promotional emails or other marketing communications where permitted by law and, when required, with your consent

You may unsubscribe from promotional communications at any time by following the unsubscribe instructions included in those communications.

3. Consent

When you provide personal information to complete a purchase, create an account, request customer support, or otherwise interact with our website, you consent to our collecting and using that information for the purpose for which it was provided.

Where required by applicable law, we may request your explicit consent before using your information for certain purposes, including certain marketing activities.

Withdrawing Your Consent

If you have previously provided consent and later wish to withdraw it, you may contact us using the information provided in the Contact Us section below in the footer.

Please note that withdrawing consent does not affect processing that was lawfully performed before your withdrawal.

4. Disclosure of Information

We may share personal information with trusted third parties when reasonably necessary to operate our business and provide our services.

These parties may include:

  • Payment processors
  • Website and hosting providers
  • E-commerce service providers
  • Shipping and fulfillment providers
  • Analytics providers
  • Email and communication providers
  • Customer service providers
  • Fraud prevention and security services
  • Professional advisors and service providers

Third-party providers generally receive only the information reasonably necessary to perform the services they provide to us.

We may also disclose information when we believe disclosure is necessary to:

  • Comply with applicable laws or legal processes
  • Respond to lawful governmental requests
  • Protect our rights or property
  • Investigate fraud or security concerns
  • Protect the safety of our customers, employees, or others
  • Enforce our Terms and Conditions or other applicable policies

We do not sell your personal information for money.

5. E-Commerce and Payment Services

Our website may use third-party e-commerce, payment processing, and other technology providers to process transactions and operate our online store.

When you make a purchase, certain information may be transmitted to these providers as necessary to complete your transaction.

Payment processors may independently collect, use, and store information according to their own privacy policies and security practices.

Sequence does not control the privacy practices of third-party payment providers and recommends reviewing their applicable privacy policies before using their services.

6. Third-Party Services

Our website may use third-party services to help us operate and improve our business.

These services may include analytics, advertising, payment processing, website functionality, shipping, customer communication, and other business services.

Third-party providers may have their own privacy policies governing how they collect, use, and protect information.

If you follow a link from our website to a third-party website, that website is not controlled by Sequence. Your use of that website is subject to its own terms and privacy practices.

We encourage you to review the privacy policy of any third-party website you visit.

7. Cookies and Similar Technologies

Sequence may use cookies, pixels, tags, and similar technologies to improve website functionality and understand how visitors use our website.

Cookies may help us:

  • Remember website preferences
  • Maintain shopping cart functionality
  • Keep users signed in
  • Understand website traffic
  • Analyze website performance
  • Improve user experience
  • Provide relevant marketing where permitted

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of portions of our website.

8. Analytics

We may use analytics services to understand how visitors interact with our website.

Analytics information may include pages visited, time spent on the website, device information, general geographic information, referral sources, and other usage information.

We use this information primarily to understand website performance, improve our services, and enhance the customer experience.

9. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, use, alteration, disclosure, or destruction.

However, no method of transmitting information over the Internet or storing information electronically can be guaranteed to be completely secure.

Accordingly, while we work to protect your information, we cannot guarantee absolute security.

10. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing transactions, maintaining business and financial records, resolving disputes, preventing fraud, enforcing agreements, and complying with legal obligations.

The length of time information is retained may vary depending on the type of information and the reason it was collected.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

11. Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These rights may include the ability to:

  • Request access to personal information we maintain about you
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Request information about how your personal information is used
  • Opt out of certain marketing communications
  • Withdraw consent where processing is based on consent
  • Exercise other rights provided under applicable privacy laws

To make a privacy-related request, please contact us using the information below.

We may need to verify your identity before completing certain requests.

12. Children’s Privacy

Our website is not intended for children.

You must be at least the age of majority in your jurisdiction, or otherwise meet any applicable age requirements, to use our website or purchase products from Sequence.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided us with personal information, please contact us so that we can take appropriate action.

13. Research Use and Product Information

Sequence products may be marketed and sold for research or other permitted purposes as described on the applicable product page and accompanying product documentation.

We may collect information relating to your orders and interactions with our website for legitimate business, compliance, customer-service, and security purposes.

We do not use information collected through our website to provide medical diagnosis or treatment.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements, or privacy practices.

When changes are made, the updated policy will be posted on this page with a revised Last Updated date.

We encourage you to periodically review this page to remain informed about how we handle personal information.

15. Contact Us

If you have questions about this Privacy Policy, wish to exercise an applicable privacy right, or have a concern regarding the handling of your personal information, please contact us:

Mail: eduardo@sequen-ce.com

Phone: +593 99 151 7923

Address: Mapasingue oeste av primera 440 entre la tercera y la cuarta Guayaquil – Ecuador

We will make reasonable efforts to respond to privacy-related requests in accordance with applicable law.

16. Important Notice

Sequence provides products and information subject to the applicable product descriptions, Terms and Conditions, and other policies published on our website.

Nothing in this Privacy Policy should be interpreted as medical advice or as creating a doctor-patient relationship.

Please review our other applicable website policies for additional information regarding your use of the Sequence website and purchase of our products.